Delivery

 

Free into Store (FIS)

Our FIS amount is $400+GST. Orders above this amount will be delivered for free. Applicable to Metro delivery areas only. A delivery charge may apply for Regional/Remote areas.

Delivery Charge

Please contact your local account manager for specific delivery fees for your order and destination.

Partner Couriers

As this changes between orders, please contact your local account manager for the courier company used for your order.

Service Level

  • Perth Metro: All orders are sent by road.
  • Nationwide: Orders weighing less than 5kg are sent by air. Bulky items and/or orders exceeding 5kg will go by road. Any order containing dangerous goods will go by road regardless of the weight.

Cut-off Time

Orders received before 10am AWST (Perth Metro) or 2pm AWST (Nationwide) generally leaves on the same day if in stock.

Delivery Time Frame*

  • Perth Metro: Usually next day, but can take up to 3 business days.
  • Nationwide: 1 - 3 business days by air. 3 - 5 business days by road. Deliveries to Regional/Remote areas might take longer.

* Please treat the information provided here as a general guide as this is not a guaranteed service.

Signature on Delivery

A signature upon delivery is required. Please make sure there is an authorised person at the nominated Delivery Address to sign for the package. A redelivery fee may apply for any failed deliveries.

Unattended Delivery

You can nominate to have your order left unattended by providing instructions where we can leave your purchase in a secure location. Risk and title in the goods passes to the recipient upon delivery of the goods to your nominated Delivery Address.

Split Deliveries

Occassionally it is necessary to ship items in an order separately. For example, if items in your order are backordered, those items may be shipped separately. We do not charge for additional shipments that may be necessary in getting these backordered items to you.

Warehouse Pick Up

We accept orders to be picked up from our Malaga warehouse. Please inform us of your intended pick up time when placing your order. Kindly allow at least 2 hours for your order to be picked and packed.

Drop Shipping

We accept drop ship orders. Please leave instructions when placing your order. Additional charges may apply.

Your Own Courier

Please include instructions when ordering if you would like us to use your courier account instead. Risk and title of the goods passes to the recipient upon pick up of the goods by your nominated courier.

Residential Surcharge

While we primarily ship to only business addresses, we can ship to residential addresses with prior approval. Please note that our delivery partners charge a surcharge for this service and in certain circumstances we will pass this extra cost on to you.