This Policy was last updated on 18 August 2014.
Australian Safety Wholesalers Pty Ltd ABN 39 160 509 599 ("ASW, "we" or "us") is strongly committed to protecting the personal information that we may hold about you. Our management, use and disclosure of personal information and credit related personal information is governed by the Privacy Act 1988 (Cth) ("Act") including Australian Privacy Principles ("AFPs"), Part IIIA ("credit reporting provisions") and the Credit Reporting Privacy Code ("CR Code") ("collectively," "Privacy Code").
By voluntarily supplying us with your personal or credit related personal information, you are agreeing to be bound by this Policy.
This Policy is periodically reviewed. Any amendments to this Policy will be notified to you by posting an updated version on our website, www.australiansafetywholesalers.com
Please note that ASW website contains links to other websites. When a user has clicked on a link to another site, they leave the ASW site and are no longer protected by this Policy.
Collection of Personal Information
The personal information we may collect about you includes:
ASW’s website collects the following information from users:
We may also collect and or hold the following sensitive information with your consent and if reasonably necessary for the purposes of providing our services to you:
If ASW receives any personal information which it has not solicited from an individual it will take such steps as are necessary to lawfully destroy or de-identify the information if ASW cannot establish that it could otherwise have lawfully obtained the information.
Collection of credit related personal information
ASW may collect, use, hold or disclose the following types of credit related personal information:
Means of collection of personal and credit related personal information
Your information may be collected in a number of ways, including:
In some circumstances, where it is unreasonable or impracticable to collect information from you, we may collect information about you from a third party source.
For example we may collect information from a publicly maintained record from other parties who have a business relationship with you or from a government body.
In addition to the methods above, ASW may collect credit related personal information from other credit providers, subject to any restrictions in the Act. ASW does not collect any credit related personal information from credit reporting bodies.
You need not provide all the information requested by ASW, but this may prevent us from providing some or all of our services to you.
Use, disclosure & purpose
We collect, hold and disclose your personal and credit related personal information for the following purposes:
ASW has a duty to keep your information confidential. Our duty of confidentiality applies except where we have consent to disclose your information, the disclosure is permitted under the Privacy Law or is compelled by law.
ASW will only use your information for the purposes for which it was collected ("primary purposes") or a purpose related to the primary purpose, if this use would be reasonably expected by you, or otherwise, with your consent.
People we may disclose your information to include:
Quality, access to & correction of information
You are entitled to have access to and seek correction of any information that we may hold about you. We require that requests for access to or to update or correct your information to be in writing outlining the details of your request. Such requests should be addressed to the Privacy Officer via the details provided in this Policy.
ASW will take appropriate steps to verify your identity (or verify that you act as a legal guardian or authorised agent of the individual concerned) before granting a request to access your information.
We will respond to your request for access to your information within a reasonable time after you make the request and if access is granted, access will be provided within 30 days from your request. ASW will, on request, provide you with access to your information or update or correct your information, unless the Act provides an exception to us granting your request, including if:
Where your request for access is accepted, we will provide you with access to your information in a manner, as requested by you, providing it is reasonable to do so.
Your request for correction will be dealt with within 30 days, or such longer period as agreed by you. If we deny your request, we will provide you with a written notice detailing reasons for the refusal and the process for making a complaint about the refusal to grant your access.
We will accept your request for correction of your credit related personal information where we are satisfied that it is inaccurate, out-of-date, incomplete, irrelevant or misleading.
Upon accepting a request for correct of your information, we will take all steps that are reasonable in the circumstances, having regard to the purpose for which your information is held, to correct your information.
If your request for correction of credit related personal information is accepted we will provide written notice of this correction to any entity to which we have disclosed this information previously, to the extent that this is practicable.
We may charge a fee for providing information depending on the scope of information required and the resources involved. This fee will reflect the actual costs of providing information, depending on the complexity of each individual's request.
By supplying, or having previously supplied, your personal or credit related personal information to us, you are agreeing to any or all of the uses outlined above. Where reasonable, we will also seek your consent verbally or in writing for use of your information for such uses in the interests of openness. Subject to the Privacy Law, should we seek to use your personal or credit related personal information for other uses not related to the above, we will seek your consent to do this.
From time to time we may also use your personal information to communicate with you in regard to offers and promotions for our or related services. You are entitled to request that such communications cease at any time and we make provision in our materials for you to advise us of this.
Storage of collected information
Your information will be stored:
as manual files in secured areas; and
on our computers with appropriate backup systems and security or in the possession of authorised ASW staff and sub-contractors.
We have appropriate measures in place to protect your information from loss, misuse, interference, unauthorised access or alteration while it is held by ASW and when disclosed by ASW to third parties.
We aim to achieve this through:
Dealing with us anonymously
Where lawful and practicable to do so, you can deal with us anonymously or using a pseudonym. You can deal with us anonymously or using a pseudonym when making a general enquiry about the services that we can offer to you including via telephone, our website or in person.
At the time you engage our services, it is no longer practicable for you to deal with us anonymously or using a pseudonym.
If you believe that ASW has breach a term of this Policy, the AFPs, the credit reporting provisions or CR Code, you may submit a written complaint. The written complaint can be emailed or posted to us using the contact details set out below. You must include contact details for us to contact you regarding the complaint.
Our Privacy Officer will consider the complaint and respond as soon as reasonably possible, but not more than 30 days from receiving the complaint.
If you are unsatisfied by the outcome of your complaint, you may ask the Privacy Officer to be referred to a higher authority within the company, such as our Managing Director. If you still remain unsatisfied with the outcome, you may refer your complaint to the Office of the Australian Information Commissioner to be resolved.
If you wish to:
you can speak directly with our staff who will do their best to try to resolve your issue as simply as possible. Alternatively, you can write to us or send us an email so that our Privacy Officer can consider the matter. We will respond to you as soon as reasonably possible.
Our contact details are as follows:
Phone: 08 9208 7288
Privacy Officer contact:
Postal Address: PO Box 483, MORLEY WA 6943
For more information on privacy see the Office of the Australian Information Commissioner's website at: http://www.oaic.gov.au